Ahead of the Curve: How BNP Paribas Fortis Leads in Conversational AI

Few teams in financial services have been building conversational AI as seriously as the AI Center of Excellence at BNP Paribas Fortis. Measured in years, not months, their work represents one of the most mature enterprise deployments in banking today. What began as an internal chatbot is now a flagship, production-grade agent on the front page of the app, running in a highly regulated, on-prem environment on the bank's own terms.

Join Augustin Borsu (IT Tribe Lead, Tribe AI, BNP Paribas Fortis) and Alan Nichol (CTO & Co-founder, Rasa) for a look inside this genuine early-adopter's playbook. They’ll dive into the decisions, architecture, and operating model that put BNP ahead of the conversational AI curve.

You'll learn:

• How BNP grew a chatbot from an internal tool to a flagship channel on the app's home screen
• How a mature team tests, governs, and trusts its models (including the ~1,500 conversations they replay on every model change)
• How to win over risk and security, and what it takes to lead on AI while staying sovereign, on-prem, and fully in control
• Why consistency is the real customer-experience advantage
• Where enterprise conversational AI is heading next: voice, agents, and who owns the agent layer