Rasa Community Guidelines & Expectations

Latest Update: November 2025

Code of Conduct

Be respectful and remember there's a human on the other side of the screen. We follow the Python Software Foundation Code of Conduct. All participants in Agent Engineering Community spaces—including Discord, events, and any future platforms—must follow these guidelines.

Examples of inappropriate behavior include:

Judging questions or the person asking ("this is a stupid question")
Soliciting personal information (marital status, sexual orientation, phone number, address, income, etc.)
Continued one-on-one communication after requests to cease
Harassment, trolling, or deliberately inflammatory comments

Treat others as you'd like to be treated and assume good intentions. We're building a supportive space where constructive feedback is welcome, but harsh negativity isn't. If you cannot follow these guidelines, we'll remove you from the community.

Channels

Use the appropriate channels for your messages. Posting in the right place helps keep discussions organized and makes it easier for people to find relevant conversations.

Default channels:

#announcements — Community-wide announcements from the team
#general — General discussions about voice and conversational AI
#introductions — Introduce yourself to the community
#events — Share interesting events (including events you're organizing)
#showcase — Show off your voice AI projects and what you're building
#resources — Share useful content (blog posts, papers, tutorials, videos)
#jobs — Job postings related to voice and conversational AI
#champions — For Community Champions discussions
#random — Off-topic conversations and community bonding

Topic-specific channels:

#voice-ai — Voice assistants, speech recognition, TTS, and voice-specific topics
#conversational-ai — Chatbots, dialogue systems, and text-based conversations
#llms-and-agents — Large language models, AI agents, and generative AI
#technical-help — Get help with technical implementation questions
#career-questions — Career advice, switching roles, professional development
#shameless-promotion — Promote your products, services, content, or social media posts

(This is not a complete list. Explore Discord to see all available channels.)

Taking Part in Discussions

Do:

Use threads to keep conversations organized
Post your complete question in one message (don't break it into multiple messages)
For long questions, write a summary in the first message and add details in a thread
Share code snippets (more than 5 lines) in threads using code blocks
Post in the appropriate channel
Keep conversations in public channels when possible

Don't:

Double-post in multiple channels
Use "also send to channel" in threads unless necessary
Ask questions in DMs when they could benefit the whole community
Delete your questions after getting an answer (it helps others with similar issues)
Send multiple short messages when one complete message would work better

Starting discussions:

Share your thoughts along with any links. Don't just drop a link
Have a clear question or discussion prompt
"Any thoughts on this?" is too vague; be specific about what you want to discuss

Asking for Help

We're here to help when you get stuck! To make it easier for others to assist you:

Avoid meta-questions. Don't ask to ask, just ask.

Instead of "Can I ask about Rasa here?" → Just ask your Rasa question
Instead of "Has anyone built a voice agent?" → Describe your specific challenge
Instead of "Does anyone know about NLU?" → Ask your actual NLU question

For code problems and errors:

Describe the problem briefly, then share the error in a thread
Copy-paste error messages as text (use ``` for code formatting)
Don't screenshot your code or terminal, text is much easier to work with
Never take photos of your screen with a phone
Share what you've already tried and where you're stuck

Show genuine effort:

Don't just paste an assignment and expect others to solve it
Share what you've researched and attempted
Be transparent if it's homework or a take-home interview assignment

Promoting Your Work

We welcome promotion of relevant work from both individuals and companies. However, promotional content must be posted in the appropriate channels and follow our guidelines.

Promotional channels:

#events — Events you're organizing or speaking at
#resources — Educational content you've created (blogs, videos, tutorials, papers)
#shameless-promotion — Products, services, surveys, feedback requests, social media posts, or anything else

Promotion rules:

Post promotional content ONLY in the channels listed above
Limit promotions to 2 posts per week per channel
Content must be relevant to voice AI, conversational AI, or related topics
If you represent a company, indicate your affiliation when suggesting your services
Don't use other channels for self-promotion. Posts will be removed without warning

What counts as promotion:

Sharing your product, service, or company
Surveys and user research ("We're conducting a survey about...")
Feedback requests ("We'd like to show you our product...")
Product discovery ("We're building X and want to understand pain points...")
Social media posts asking for engagement
Your own blog posts, videos, or content

For vendors and companies:

You're welcome to participate authentically in discussions
When answering questions, disclose your affiliation if recommending your product
You can promote in designated channels following the frequency limits
Provide value to the community beyond just selling

Unsolicited DM promotion is strictly prohibited. This includes:

Sending promotional messages in private DMs
Mass-sending your resume or services in DMs
Any cold outreach for sales or lead generation

Violating this rule will result in an immediate ban. If you receive unsolicited promotional DMs, report them to devrel@rasa.com.

Non-relevant promotions will be removed, including:

Content unrelated to AI, voice, conversation, or technology
Generic surveys unrelated to our field
Products/services with no connection to our community's interests

Jobs

Use the #jobs channel for job postings. To make positions clear for candidates, please include:

Job title and brief description
City/Country (or "Remote")
Whether relocation support is available
Remote work policy
Link to full job description
Contact information

Only post jobs related to voice AI, conversational AI, data science, machine learning, software development, or closely related technical fields.

Reporting Issues

If someone violates these guidelines or makes you uncomfortable, please report it to devrel@rasa.com. We take all reports seriously and will address them promptly.