Customer Success Story

Deutsche Telekom’s Journey with Rasa’s Conversational AI 

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Deutsche Telekom leads the telecommunications industry with a bold vision to redefine its role in the digital era.

Discover how Deutsche Telekom, a leader in the telecommunications industry, is revolutionizing customer service through cutting-edge conversational AI powered by Rasa.

Facing limitations in scalability and customization, Deutsche Telekom turned to Rasa for a transformative solution. By embracing Rasa's technology, Deutsche Telekom shifted towards a data-driven, customer-centric approach, achieving significant improvements in customer service operations.

Check out the full success story and learn how they:

  • Made significant improvements, with projections to handle 38 million interactions and resolve 10 million issues by 2025.
  • Are aiming for a 40% solution rate in chat interactions and maintain a high customer satisfaction rating of 4.4 stars.
Explore the full case study to unlock the secrets behind Deutsche Telekom's success.

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