Rasa Named "Cool Vendor in Conversational AI platforms" by Gartner

Find out how conversational AI can make a difference in your business.

We believe Gartner Cool Vendor research identifies innovative vendors, products, and services that represent rising trends within the industry.

This report also provides recommendations for teams to evaluate their conversational AI technology stack, accelerate process automation for digital transformation initiatives, deploy the latest innovations in conversational AI, and deliver impactful user experiences.

According to Gartner, key findings in this report include:

  • "Natural language understanding is improving rapidly with new techniques, allowing for more sustained and complex conversations."
  • "Dialogue is moving from informational to transactional, with a tighter integration with business processes."
  • "Open-source machine learning frameworks are typically first to market with new conversational AI innovations."

Get the report to see all the rising trends within the conversational AI market.

Get the report

What you'll learn in this report

Mask Group (1)

Common challenges enterprises run into include:

  • Security mandates
  • Integration with third-party services
  • Varying DevOps expertise
  • Fallback or graceful failure
  • Scaling conversations

In this downloadable white paper written by Rasa Senior Technical Evangelist, Mady Mantha and Rasa Head of Customer Success Engineering Akela Drissner, we discuss each of these challenges and share best practices and effective strategies to overcome them so you can successfully scale your conversational AI applications and build AI assistants that truly help your end users.


*Gartner Cool Vendors in Conversational AI Platforms, Magnus Ravang, Jessica Ekholm, Anthony Mullen, Bern Elliot, Van Baker, Annette Zimmermann, 16th October 2020. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is sued herein with permission. All rights reserved. The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner. Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publication and dow not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consists of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Join our newsletter

Stay up to date with the latest news from the Rasa community