Behind the Conversation: Inside the Teams Building Conversational AI
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Behind every great customer experience with an AI assistant is an AI product team hard at work. But what does an effective AI product team really look like?
In this panel, we're going behind the conversation to meet real builders making AI worth talking to: the developers, conversational designers, and AI product leaders turning digital and voice prototypes into production-grade AI products.
Moderated by Alan Nichol, our panelists will dig into what it really takes to build conversational AI: how to structure an AI product team, how to move fast without cutting corners on security, and how to get the right architectural foundations in place fast so builders can focus efforts on driving value.
This panel of experts will share their strategies, best practices, and the tools they rely on to enable their AI product teams to be great – and to build great customer experiences as a result.
🗓️ Thursday, October 15, 2026
⏰ 11:00am EDT/ 5:00pm CEST
Hear from the Experts:
Alan Nichol
CTO & Co-Founder
Rasa
Mark Johnson
VP Of AI Product
American Express
Lisa Falkson
CAI Leader
CxD and UX Manager
Jim Janovich
SVP Engineering
Better Car People
Want to find out how conversational AI can make a difference in your business?
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