---
title: Conversational AI for Customer Experience is Here to Stay | Rasa
description: Rasa partnered with Dimensional ResearchⓇ to survey various stakeholders across companies, roles, and regions on the current state of conversational AI in customer experience, and where it’s going.
image: https://info.rasa.com/hubfs/Dimensional%20Survey%20Cover%20Hubspot%20Featured.png
---

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# Conversational AI for Customer Experience is Here to Stay–Find Out Why

 Adoption of AI assistants is critical for a superior customer experience in today’s technology landscape.

Conversational AI assistants are a relatively new trend in customer service, but their ability to improve customer satisfaction, retention, and cost savings is undeniable.

To analyze this trend further Rasa engaged with Dimensional ResearchⓇ to survey a variety of industry stakeholders involved in building their organization’s AI assistant. Nearly 75% of respondents in this report confirmed they have a conversational AI team to support this surge in automated customer support.

So what’s the key takeaway? The conversational AI landscape is growing *fast* to meet increased customer and business needs. Customer experience is the top use case for AI assistants, and you don’t want your customers left behind in call queues, or your business stuck with expensive solutions that don't provide what you need.

Download the survey today to explore what the future holds for your customers’ satisfaction.[![arrow](https://info.rasa.com/hs-fs/hubfs/arrow.gif?width=50&name=arrow.gif)](https://info.rasa.com/conversational-ai-for-customer-experience-survey-report?hsLang=en#report-section)

### Download the Survey Report

## Survey Highlights

![Dimensional Survey Cover Hubspot Thumbnail](https://info.rasa.com/hs-fs/hubfs/Dimensional%20Survey%20Cover%20Hubspot%20Thumbnail.png?width=1580&height=2189&name=Dimensional%20Survey%20Cover%20Hubspot%20Thumbnail.png)

 Learn about the current and future state of AI in Customer Service.

- Top reasons why AI assistants are crucial for a great customer experience 
- Maturity of current conversational AI use cases 
- Rising trends for the use of AI in customer experience strategies

**Review the survey results and download the report today.**

[Get the Survey Results](https://info.rasa.com/conversational-ai-for-customer-experience-survey-report#heroForm)

**About Dimensional Research**

Dimensional Research® provides practical market research for technology companies. Dimensional partners with clients to deliver actionable information that reduces risks, increases customer satisfaction, and grows the business. Dimensional researchers are experts in the applications, devices, and infrastructure used by modern businesses and their customers.

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