ROI, Cost Savings, and Business Benefits of Rasa's Conversational AI
In 2021, Rasa commissioned Forrester Consulting to conduct a TEI study to confirm what we already knew--that our customers have a potential 181% return on investment (ROI) when deploying Rasa. The purpose of this study is to provide organizations with a framework to evaluate the potential financial impact of Rasa on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four organizations with experience using Rasa. For the purposes of this study, Forrester aggregated the experiences of those interviewed and combined the results into a single composite organization.
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Report Highlights
- 181% ROI and a payback in less than 13 months
- 30-60% containment rate
- Increased call center agents’ efficiency by 50%
- Improved customer experience and reduction in internal costs
- Increased developer productivity
Download the report now to find out Rasa does all this and more for our customers to help you determine if you could be next! (We think you should).