ROI, Cost Savings, and Business Benefits of Rasa's Conversational AI

Forrester Research Reveals Proven ROI and Business Impacts of Rasa in this Total Economic ImpactTM (TEI) Report

In 2021, Rasa commissioned Forrester Consulting to conduct a TEI study to confirm what we already knew--that our customers have a potential 181% return on investment (ROI) when deploying Rasa. The purpose of this study is to provide organizations with a framework to evaluate the potential financial impact of Rasa on their organizations.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four organizations with experience using Rasa. For the purposes of this study, Forrester aggregated the experiences of those interviewed and combined the results into a single composite organization.


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Report Highlights

  • 181% ROI and a payback in less than 13 months
  • 30-60% containment rate
  • Increased call center agents’ efficiency by 50%
  • Improved customer experience and reduction in internal costs
  • Increased developer productivity

Download the report now to find out Rasa does all this and more for our customers to help you determine if you could be next! (We think you should). 

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About Forrester 

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership, strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today’s unprecedented change in order to succeed.

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